Black Label Shipping and Returns Policy
Our priority is the discreet and prompt delivery of your order
Postage Rates
Flat Rate $13.00
All orders dispatched from the closest distribution hubs in Australia, USA, UK and Europe. Rather than providing confusing destination and weight tables, we simply charge a flat rate of $13.00 regardless of the size of the order for any delivery within Australia.
We do not deliver overseas, we only ship to Australian locations.
Discreet Shipping
All orders are dispatched in regular, nondescript, unbranded post pack with our holding company, "Chrysalis Ventures Pty Ltd", shown as the return address.
There is no reference to Black Label on any of the packaging and absolutely no indication as to the contents.
For international shipments we describe the contents for customs forms purposes as "Gifts". Your privacy is of the utmost importance to us - shop in confidence!
For your peace of mind and at no extra charge to you we also apply insurance for orders over $1000.
Delivery Times
Typically orders are picked and packed within the same day. All orders are dispatched within 24-48 hours, or the nearest working day.
Please allow 1-7 working days for delivery with Australia. Rest assured we will try our best to get your order to you as fast as possible!
Black Label will email you when your order is dispatched. For more information, questions or support please use our online contact form.
Discreet Billing
Your privacy is of the utmost importance to us. To ensure your privacy your credit card statement will be processed using out holding company name, "Chrysalis Ventures Pty Ltd". There is no reference to any products you have purchased or to Black Label.
Stock Policy
With multiple international sites we operate regional warehouse and distribution centres. If the item you've ordered is not available at the site nearest to you we will ship it from one of our other warehouses at no extra cost to you!
Returns
Please see our Returns Policy for more information on how we process warranty returns.
Prohibited Items
Please note that we will not be held responsible for the customs and laws that govern your particular country should your goods be confiscated, nor will we refund your money or shipping costs. This service is at your own risk, but we will endeavour to do our best to package goods discretely and get your order to you as fast as we can. All goods will be marked discretely for customs declarations unless otherwise requested.
